In Europe and Spain, there are data protection regulations designed to protect your personal information, which are mandatory for our organization.
Therefore, it is very important to us that you fully understand what we will do with the personal data we request from you.
We will be transparent and give you control over your data, with simple language and clear options that allow you to decide what we do with your personal information.
Please, if you have any questions after reading this information, do not hesitate to ask us.
Thank you very much for your cooperation.

Who are we?

• Our name: EXTRACTIONSSOLUTIONS SL
• Our CIF/NIF: B42669879
• Our main activity: Post-processing and refinement of Cannabis sativa derivatives
• Our address: Avda Dels Oficis 10. PTA 3, 03570 – Villajoyosa (Alicante)
• Our contact phone: 683276543
• Our contact email address: carlos.martinez@extractionssolutions.com

We are at your disposal, feel free to contact us.

What will we use your data for?

Generally, your personal data will be used to maintain a relationship with you and provide our services.
They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data is necessary to establish a relationship with you and provide our services. We will provide you with options that allow you to decide clearly and simply about the use of your personal information.

Who will know the information we request?

Generally, only authorized personnel from our organization will have access to the information we request from you.
Similarly, entities that need access to your information to provide our services may also know your personal information. For example, our bank will know your details if payment for our services is made by card or bank transfer.
Additionally, public or private entities to whom we are legally obliged to provide your personal data, such as the Tax Agency about certain financial transactions, will have access to your information.
If, beyond the cases above, we need to share your personal information with other entities, we will ask for your permission through clear options that allow you to decide on this matter.

How will we protect your data?

We will protect your data with effective security measures based on the risks involved in using your information.
Our organization has approved a Data Protection Policy, and annual audits and controls are performed to ensure that your personal data is always secure.

Will we send your data to other countries?

Some countries are safe for your data, and others are less safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection perspective.
If sending your data to a less safe country than Spain is essential for providing you with a service, we will always ask for your permission in advance and apply effective security measures to minimize the risks of sending your personal information to another country.

How long will we keep your data?

We will keep your data during our relationship and as long as the law requires us to. Once the legal periods have expired, we will securely delete your data in an environmentally friendly way.

What are your data protection rights?

You can contact us anytime to find out what information we have about you, correct it if it is incorrect, and delete it once our relationship has ended, if legally permissible.
You also have the right to request the transfer of your information to another entity. This is called “portability” and can be helpful in certain situations.
To request any of these rights, you must send a written request to our address and a photocopy of your ID so we can identify you.
We have specific forms in our offices for requesting these rights, and we offer assistance in filling them out.
For more information on your data protection rights, visit the Spanish Data Protection Agency’s website (www.agpd.es).

Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about using your data at any time.
For example, if you were previously interested in receiving advertisements about our products or services but no longer wish to receive such advertisements, you can let us know through the objection form available in our offices.

Where can you file a complaint if you feel your rights have been violated?

If you believe our entity has disregarded your rights, you can file a complaint with the Spanish Data Protection Agency through any of the following means:
• Electronic headquarters: www.agpd.es
• Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
• By phone:
Phone: 901 100 099
Phone: 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency is free; you do not need a lawyer or solicitor.

Will we create profiles about you?

Our policy is not to create profiles of the users of our services.
However, there may be situations where we need to create profiles of information about you for service provision, commercial, or other purposes. An example might be using your purchase or service history to offer products or services tailored to your tastes or needs.
In such cases, we will apply effective security measures to protect your information at all times from unauthorized persons seeking to use it for their benefit.

Will we use your data for other purposes?

Our policy is not to use your data for any purposes other than those we have explained to you. However, if we need to use your data for different activities, we will always request your permission in advance through clear options that allow you to decide on this matter.